Carl Zeiss Warranty Service
As the first “Carl Zeiss Authorized Service Partner” in the Americas, AbelCine is the sanctioned Warranty Service Center for all Carl Zeiss cine lenses in North and South America.
Carl Zeiss lenses currently serviced and facilitated through this channel include Master Prime, Ultra Prime, Ultra 16, DigiPrime and Compact Prime lenses.
Carl Zeiss Service Centers are established within AbelCine’s technical facilities in Burbank, CA and New York City, enabling the majority of the service to occur in the locations where the greatest concentration of lenses reside. This increased efficiency reduces turn around time, which is critical for rental houses and ZEISS customers at all levels of the market.
AbelCine optical technicians are Carl Zeiss factory trained and certified on the repair and maintenance of all Carl Zeiss prime cine lenses, as well as the operation of all optical test equipment relating to these functions. These technicians are required to receive ongoing training at regular intervals at Carl Zeiss headquarters in Germany in order to uphold the high standard of technical proficiency that Carl Zeiss has established for generations. In addition, our equipment undergoes annual calibration and factory inspection.
AbelCine technicians perform service functions utilizing the same optical test and calibration equipment designed, built and used at the Carl Zeiss factory. This equipment includes the ZEISS K8 MTF-Measurement Tools, as well as the ZEISS T-Stop Tester, ZEISS Torque Tester and Doreflex, which will be available in Fall 2011.
In addition to Warranty Service, AbelCine provides non-warranty repair and maintenance on all prime cine, 2/3” and HD prime lenses from Carl Zeiss.
» Carl Zeiss Warranty Policies and Procedures
» Carl Zeiss Warranty Service Contacts